ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare to locate and rectify complex faults

1.1 Prepare for given work according to relevant legislation, codes, regulations and standards

1.2 Notify client to arrange site access

1.3 Obtain and interpret results of any action taken by first fault repairer

1.4 Obtain fault history to establish any fault patterns

1.5 Obtain all available data on system equipment to assist with fault diagnosis

1.6 Develop strategies for identification and repair in discussion with other engineering and technical personnel

1.7 Obtain tools and test equipment relevant to the identified system type and fault

1.8 Set up equipment according to manufacturer’s specifications and safe work practices and reconfigure as required

2. Locate and diagnose faults

2.1 Use methodical and safe work practices suitable for system and problem type to identify system fault

2.2 Isolate and test fault progressively to remove likely variables from assessment, and record test results

2.3 Refer faults that may involve third party services, if required

2.4 Diagnose fault in the shortest time possible with minimum inconvenience to other client activity

2.5 Provide regular progress reports to clients

2.6 Raise fault identification to a national support level within a specified timeframe, if required

2.7 Undertake guidance from national support in fault diagnosis as required

2.8 Negotiate any necessary system downtime with clients

3. Rectify fault

3.1 Determine options to rectify fault including any system downtime and present to client for decision

3.2 Rectify fault totally, partially or provide temporary solution

3.3 Replace or repair faulty parts or equipment according to service agreement

3.4 Reprogram equipment as required

3.5 Dismantle and remove any temporary service in a safe and efficient manner where appropriate

3.6 Perform repair under national support guidance as required

3.7 Perform routine checks to identify likelihood of further or likely problems

3.8 Rectify any further problems identified, or bring to the attention of the customer for decision on further action

4. Clean up worksite and complete records

4.1 Produce a report on fault diagnosis and rectification

4.2 Remove and dispose of waste and debris from worksite according to environmental requirements

4.3 Ensure changes made to work area during fault repair are restored to client’s satisfaction

4.4 Complete all records, and explain and justify faults and rectification action taken

Skill

Performance

Criteria

Description

Reading

1.1, 1.3, 1.8, 3.3

Identifies, analyses and evaluates technical documentation including codes, standards and regulatory information

Writing

1.2, 2.2, 2.5, 2.8, 3.8, 4.1, 4.4

Prepares clear and concise written reports and workplace documentation, incorporating technical language to communicate complex information clearly and effectively

Oral Communication

1.2, 1.6, 2.5, 2.8, 3.8, 4.3

Liaises and negotiates with clients, repairers and technical staff using appropriate strategies to extract main ideas and information from oral texts regarding technical and operation matters

Employs listening and questioning techniques to confirm understanding

Numeracy

2.1, 2.2

Uses mathematical formulae to interpret technical data, such as specifications of equipment operations

Navigate the world of work

1.1, 3.5, 4.2

Takes personal responsibility for adherence to legal and regulatory responsibilities and organisational polices and protocols relevant to own work

Interact with others

2.6-2.8, 3.1, 3.8

Selects appropriate protocols and conventions for communicating with technical personnel and customers in a broad range of work contexts

Collaborates with others to negotiate agreeable outcomes

Get the work done

1.3-1.8, 2.1-2.4, 3.1-3.4, 3.6-3.8

Uses a combination of formal, logical planning processes and an increasingly intuitive understanding of context to identify and rectify technical faults

Understands key principles and concepts underpinning design and operation of digital systems and tools, and applies these as required

Implements actions according to a predetermined plan, making adjustments if necessary

Makes decisions quickly and intuitively in familiar situations requiring immediate attention, drawing on past experience to identify key variables and determine the best course of action

Uses analytical processes to decide on a course of action, establishing criteria for deciding between options, and seeking input and advice from others before taking action when necessary